Accessibility
We strive to make all our shows at O2 Academy Bristol accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. There are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.
If you don’t have one, you can complete one of our booking forms, just download it here and please do call or email if you’d like us to send one by post.
With your say-so, we can add your access requirements to our internal database for up to three years and that way we’ll know what they are without you having to duplicate them when you book with us again. Just fill it in and send it back with the supporting documents specified on the form within seven days of your booking.
You have our assurance the information you supply is confidential and only for the purpose it’s provided.
Venue accessibility
Before you book, contact us by phone (+44 (0) 117 927 9227, Mon-Fri between 10am 5pm) or email to inform us of any access or personal assistant requirements you may have.
We will reserve your Seat/Wheelchair space/Companion ticket whilst you purchase your ticket through an authorised outlet - ours is Ticketmaster. Just get back in touch with us when you've finished to confirm your reservation.
We offer companion tickets, free of charge, to provide the support you need and additional assistance in the event of an emergency evacuation. So you know, proof of eligibility will be required. Our full Essential Companion Policy can be found here.
Our box office is just inside our foyer at the main entrance, which is flat access from the pedestrianised street. We have a lowered counter and an induction loop.
Please bring your all your booking information with you.
Head over to our Venue Info page for all travel information and accessible options for getting to us.
If required, wheelchair spaces can be reserved when you book into the access area.
We recommend booking these in advance as spaces are limited, and allocated on a first come, first served basis. Get in touch for more information.
Due to space limitations, our accessible area can only accommodate you and your companion. There's also designated viewing area in the main auditorium which is accessible for wheelchair users - look out for a member of staff, who can to guide you to the ramp from the side of the venue, into the auditorium.
If you do not require step free entry, please be aware that there are 4 steps into the auditorium.
Our smaller venue, O2 Academy2 Bristol, has three sets of stairs to the space and does do not have lift.
If you'd like to check out the venue before you book, we'd love to show you around. Please email us to arrange this during our office hours.
If you need braille or large print material, please let us know in advance by contacting us on +44 (0)117 927 9227 or by email.
Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.
We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.
*We recommend bringing hearing protection for your dog please.
The pavement is flush into our venue and staff will be available when you arrive.
We’d recommend arriving about 10 minutes before doors open, just to make things easier.
There’s an accessible toilet on the ground floor at the rear of the venue which staff will guide you to and assist with access if needed. Other toilets are available throughout the building, but have several stairs, please ask our staff to show you the way if you’re visiting us for the first time.
We have a number of bars throughout, unfortunately none of which have lowered counters. Lots of staff will be on hand and happy to assist you and will also routinely checking the accessible area for any orders. Large print menus are also available.
Please just ask any member of our team if you wish to use our cloakroom when you arrive and they will be pleased to help you; these facilities are on the first floor.
We have a medics room on the ground floor if you require any assistance or a private area at any point, please just speak to one of our staff. Any particular requirements can of course be asked, in confidence and in advance. Just get in touch.
Customers with medical requirements
Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.
If there’s merchandise for sale, you’ll find it just outside the auditorium in the foyer. The counter, unfortunately isn’t lowered, but staff will help with any purchases.
For any O2 Academy2 Bristol shows, if it’s for sale, it will be at the back of the room.
Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.
Have we got it all covered?
Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.