Safety and Security

COVID-19 reopening update

We can’t tell you how good it is to be back. But we do have to tell you that ‘back’ is going to be a bit different right now.


As a responsible venue operator and employer, we will be following Government guidance and recommendations. 

Before you visit, everything you need to know will be in our FAQs with lots of links to guide you through, but we know the two big questions you’ll need the answer to before you visit will be about entry and face coverings.


For entry, you will need to demonstrate your COVID-19 status by providing either: 

  • Proof of a negative NHS Rapid Lateral Flow Test (such test to be taken within 24 hours prior to attending the event at the venue); or 

  • Proof of full vaccination - both doses received (with the second at least 14 days prior to the arrival at the venue); or

  • Proof of natural immunity based upon a positive PCR test within 180 days of arrival at the venue (and after the 10-day self-isolation period following the result).


We'd like it if you'd wear a face covering. Whilst it's no longer a mandatory requirement, we'd encourage you to be mindful of others and follow this recommendation and advice about personal responsibility to cover you face. 

Our staff will be wearing face coverings as well and we’re working hard to ensure that you, our staff and our teams behind the scenes, have an enjoyable experience, so all we ask is that you play your part in helping us to help you. 


Please take the time to go through our FAQs before you visit, everything you need will be there and we’re here to help with any extra questions. 

From all of us at Academy Music Group and Live Nation venues, a huge thank you to all of you for your support and understanding. Your patience and support goes a long way. 

See you very soon! 


First published Friday 16 July 2021

Updated Wednesday 15 September 2021


Safety and Security 

The ongoing safety of our customers, staff and performers is of absolute paramount importance, so if you’re visiting one of our venues, please take a moment to read the below information.


Our management and security teams regularly review procedure and protocol with all staff. As with every live event, all arrangements are in continuous consultation and review with local authorities and the police. There are lots of things that go on behind the scenes, too: training exercises; new security measures – so please be patient if things take a little longer than you’re used to.

Your visit

Our venues are monitored at all times, but please can we ask for your help by arriving in good time, as we carry out security searches on entry.

Speak to us

If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.

Travel light

Please plan ahead and do your best to travel as lightly as possible. Searches are in place, and we really don’t want to slow you down getting in. So if you really, really need to bring a bag, please make sure that it’s small, less than laptop size or just a small handbag. 

Thank you. 

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