Accessibility | O2 Victoria Warehouse Manchester
We strive to make all our shows at O2 Victoria Warehouse Manchester accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.
If you don’t have one, you can complete one of our booking forms, just download it here, call +44 (0) 161 385 3690, or email if you’d like us to send one by post.
With your say-so, we can add your access requirements to our internal database for up to three years and that way we’ll know what they are without you having to duplicate them when you book with us again. Just fill it in and send it back with the supporting documents specified on the form within seven days of your booking.
We also accept the following as support information:
• Disability Living Allowance (DLA) or War Pensioners' Mobility Supplement (or government standard equivalent).
• Personal Independence Payments (PIP)
• Receipt of either the Severe Disablement Allowance or Attendance Allowance.
• War Pensioners' Mobility Allowance or War or Service Disablement Pension for 80% or more disability.
• Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted).
• A personal letter from a GP, community nurse, social worker or consultation letter that states the individual has a long term impairment or ‘disability' and requires assistance.
• Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 – 95 dBHL or worse.
• Please note: Christmas bonus letters and blue badges are not accepted as evidence.
• Access Card* – please send your full name and card number as shown, or feel free to send a photo of the card for us to verify.
You have our assurance the information you supply is confidential and only for the purpose it’s provided.
Venue accessibility
Please book your tickets directly with Ticketmaster if you require either a wheelchair accessible or accessible seating ticket. You can visit our full event listings and ticket availability here.
Please make sure you purchase our designated Accessible Tickets, available on each event listing. Should you need any further information, please get in touch on the phone from 12pm - 3pm, Monday to Friday on +44 (0) 161 385 3690 or email our Access team for further support. We'll do our best to respond as quickly as we can.
If you need a ticket for a companion or personal assistant, please just let us know before you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation.
So you know, proof of eligibility will be required.
Alternatively, if you have an Access Card please provide your full name and the card number.
Our full Essential Companion Policy can be found here.
Our box office doesn’t have a lowered counter, so we ask that you speak to our staff upon arrival who will happily assist you.
All ticket orders will be processed in advance and advised prior to the show, so please bring all your booking information with you.
Head over to Venue Info for all travel information and accessible options for getting to us.
We have a designated drop-off point at the entrance of the venue.
Please note that due to road closures in operation for events, vehicle access to drop-off closer than the allocated point requires prior arrangements. Please contact us in advance to secure necessary access drop-off accommodations.
These are available when you book, but they’re limited on a first come, first served basis.
If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0) 161 385 3690.
Assistance dogs are welcome, just be sure to let us know when you book.
We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.
*We recommend bringing hearing protection for your dog please.
If you need assistance, let us know in advance and someone will be waiting for you at the main entrance of O2 Victoria Warehouse Manchester, just ask a member of our front of house staff to show you the way or we can provide a map of where to go.
We’d recommend arriving about 15 minutes before doors open, just to make things easier.
If you are unable to use the stairs, we do have a lift to the first floor, where our access area and viewing platform is located. On arrival, please make your way to our box office where a member of the team will assist you.
Please let us know in advance if you need any additional support from our staff or if you require a seat.
Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.
On the ground level at the rear of the auditorium, there are two accessible toilets controlled by a RADAR key which staff will provide access to if needed and there is an accessible toilet on the upper level.
Additional toilets are available in the same areas.
Unfortunately, there aren’t any lowered areas at our bars but there is a bar in the stalls areas and the upper level, and our bar staff will be happy to assist you and take orders for any service you may need.
Please let any staff members know if you need assistance for our cloakroom facilities when you arrive and they can help you in both stalls and upper level.
We have a medics room just inside the main entrance (ground level), if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence and in advance. Just get in touch.
Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.
If there is merchandise for sale, you’ll usually find it inside the auditorium, so please ask our staff if you need any assistance.
Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.
Just get in touch with us if you require a BSL interpreter. So you know, we'll need 31 days' (one month) notice prior to the show to make arrangements.
Have we got it all covered?
Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.