Accessibility
We strive to make all our shows at O2 Academy Leicester accessible to everyone and to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but we will do our best to identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.
If you don’t have one, you can complete one of our booking forms, just download it here, call, or email if you’d like us to send one by post.
With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking.
You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only.
Venue accessibility
Please get in touch with us before you buy your tickets on the phone between 12pm - 2pm, Monday to Friday on +44 (0)1865 603 880 or email to inform us of any access or personal assistant requirements you may have.
You can also contact us through Next Generation Text Service by 18002 +44 (0)1865 603 880.
After that part’s done, and you’ve purchased your ticket through an authorised outlet - ours is Ticketmaster - just get back in touch with us to finish up your reservation.
We’ll do our best to make it as smooth a process as possible for you.
If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation.
So you know, proof of eligibility will be required.
Alternatively, if you have an Access Card please provide your full name and the card number.
O2 Academy Leicester is our primary venue and in the Percy Gee Building. You’ll see our main entrance and box office when you get to us from University Road. It’s accessible either by a number of stairs or a ramp. Unfortunately, we do not have a lowered counter, but we do have an induction loop.
Please bring all your booking information with you.
Head over to our Venue Info page for all travel information and accessible options for getting to us.
Drop-off and collection points are available for visitors as required.
These are available when you book, but they’re limited on a first come, first served basis.
We understand that you want to be with your friends, but due to space limitations, we may only be able to allow you and your companion into an accessible area and cannot always guarantee seated options.
If you need braille or large print material, please let us know in advance by contacting us by email.
Guide and hearing assistance dogs are welcome*, just be sure to let us know when you book.
We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay, with a bowl of water.
*We recommend bringing hearing protection for your dog.
If you need assistance, let us know in advance and a member of staff can meet you at the front doors.
We’d recommend arriving about 15 minutes before doors open, just to make things easier.
We have a viewing area in the main auditorium of O2 Academy Leicester, which is near the entrance on the balcony and close to the stage. It’s level access from our box office, just through the auditorium doors.
There’s space for three wheelchairs or seats for those who may need one for the performance.
For shows and events in O2 Academy2 Leicester, one of our friendly team will direct you to the viewing area and accessible facilities.
Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.
O2 Academy Leicester has two accessible toilets in the auditorium, one on the balcony level and another in stalls. Other toilets are available throughout the building, just ask our staff to show you the way if you’re visiting us for the first time.
There’s a large bar on the balcony level with a lowered service area and our staff will be happy to assist you.
Please let staff know if you need assistance when you arrive, as our facilities are in the foyer by the box office on ground level.
We have a medics room, but if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence, and in advance. Just get in touch.
Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.
If there is merchandise for sale, you’ll find it inside the auditorium or the foyer, so please just ask any member of staff if you need assistance and how to find it.
Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.
Have we got it all covered?
Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.