We strive to make all our shows at O2 Academy Leicester accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. There are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.
With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to duplicate them when you book with us again. Just fill it in and send it back with the supporting documents we’ll ask you for within seven days of your booking.
You have our assurance the information you supply is confidential and only for the purpose it’s provided.
Please get in touch with us before you buy your tickets between 10am and 4pm, Monday to Friday by email to tell us of any access and personal assistant requirements you may have.
After that part’s done, and you’ve purchased your ticket through an authorised outlet – ours is Ticketmaster - just get back in touch with us to finish up your reservation.
We’ll do our best to make it as smooth a process as possible for you.
If you need a ticket for a companion, carer or personal assistant, please get in touch when you book.
O2 Academy Leicester is our primary venue and in the Percy Gee Building. You’ll see our main entrance and box office when you get to us from University Road. It’s accessible either by a number stairs or a ramp. We have a lowered counter and an induction loop and mic.
Please bring all your booking information with you.
Head over to Venue Info for all travel information and accessible options for getting to us.
These are available when you book, but they’re limited on a first come, first served basis. The main auditorium has space for three wheelchairs.
Just so you know, e-cigarettes and vapes are permitted and patrons are reminded to be considerate and respectful to others, please see our FAQs for details.
Blind or vision impaired visitors
If you need braille or large print material, please let us know in advance by contacting us by email.
Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.
If you need assistance, let us know in advance and a member of staff can meet you at the front doors.
We’d recommend arriving about 15 minutes before doors open, just to make things easier.
We have a viewing area, it’s near the entrance on the balcony and close to the stage. It’s level access from our box office, just through the auditorium doors.
There’s space for three wheelchairs and three seats.
O2 Academy Leicester has two accessible toilets in the auditorium, one on the balcony level and another in stalls. Other toilets are available throughout the building, just ask our staff to show you the way if you’re visiting us for the first time.
There’s a large bar on the balcony level with a lowered service area and our staff will be happy to assist you.
Please let staff know if you need assistance when you arrive, as our facilities are in the foyer by the box office on ground level.
Medical room and emergencies
We have a medics room in the buidling, but if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence, and in advance. Just get in touch.
If there is merchandise for sale, you’ll find it inside the auditorium for all O2 Academy Leicester shows, it's usually in stalls via a set of steps, so please just ask any member of staff if you need assistance.
Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.
Have we got it all covered?
Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.