Access

We strive to make all our shows at O2 Institute Birmingham accessible to everyone and to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but we will do our best to identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking. 

You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only. 

Booking Tickets

Please get in touch with us before you buy your tickets between 12pm and 5pm, Monday to Friday on +44 (0)121 437 4150 or email us to advise your access and personal assistant requirements. 

You can also contact us through text relay by +44 (0)121 437 4150.

After that part’s done, and you’ve purchased your ticket through an authorised outlet, just get back in touch with us to finish up your reservation. We’ll do our best to make it as smooth a process as possible for you. 

Companion ticket

If you need a ticket for a companion, carer or personal assistant, please let us know when you book.

Box office

Our box office doesn’t have a lowered counter unfortunately, so we ask that you speak to our staff upon arrival will happily assist you. All ticket orders will be processed in advance and advised prior to the show, so please bring all your booking information with you.

Getting here

Just visit Venue Info for all travel details and accessible options for getting to us.

Wheelchair spaces

These are available when you book, but they’re limited on a first come, first served basis. 

Blind or vision impaired visitors

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)121 437 4150. 

Assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

Your visit

If you need assistance, let us know in advance and omeone will meet you at the front doors of O2 Institute Birmingham, just ask a member of our front of house staff to show you the way. We’d recommend arriving about 15 minutes before doors open, just to make things easier. 

With any other access requirements, please let us know in advance and if you require a seat, our staff will assist. We have a lift to upper levels, so if you are unable to use the stairs, please get in touch.

Auditorium

Wheelchair users will be directed to the balcony, near the stage (either side) and we have lift access to get here and O2 Institute2 Birmingham. Our stalls area has three small steps. 

Just so you know, e-cigarettes and vapes are permitted and patrons are reminded to be considerate and respectful others, please see our FAQs for details.

Toilets 

On ground level and the second floor (balcony and O2 Institute3 Birmingham), there are accessible toilets controlled by a RADAR keywhich staff will provide access to if needed. Other toilets are available in the same area and upper levels and venues. 

Bar service

There aren’t any lowered areas at our bars, unfortunately but there are bars throughout and our bar staff will be happy to assist you with any service you may need. 

Cloakroom

Please let any staff members know if you need assistance for our cloakroom facilities when you arrive and they can help you in both stalls and the upper level and rooms. 

Medical room and emergencies 

We have a medics room at ground level, if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in advance. Just get in touch.

Merchandise

If there is merchandise for sale, it is usually found in the foyer, near the entrance so please ask our staff if you need any assistance.

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Have we got it all covered?

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.

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