Accessibility

Please get in touch with us before you buy your tickets between 12pm and 4pm and open earlier for the relevant onsale time for new shows, Monday to Friday on +44 (0)161 273 7785 or email us to advise your access and personal assistant requirements.

You can also contact us through text relay by +44 (0)161 273 7785.

If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation.

So you know, proof of eligibility will be required. Alternatively, if you have an Access Card please provide your full name and the card number.

Our full Essential Companion Policy is here.

Our box office doesn’t have a lowered counter, so we ask that you speak to our staff upon arrival who will happily assist you. All ticket orders will be processed in advance and advised prior to the show, so please bring all your booking information with you.

Just visit Venue Info for all travel details and accessible options for getting to us.

These are available when you book, and on a first-come, first-served basis.

We understand that you want to be with your friends, but due to space limitations, we may only be able to allow you and your companion into an accessible area and cannot always guarantee seated options. 

If you need braille or large-print material, please let us know in advance by contacting us by email or call +44 (0)161 273 7785.

Guide and hearing assistance dogs are welcome*, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay, with a bowl of water.

*We recommend bringing hearing protection for your dog.

If you need assistance, let us know in advance and someone will meet you at our accessible entrance, just ask a member of our front of house staff to show you the way. We recommend arriving about 15 minutes before doors open.

With any other access requirements, or if you require a seat, please let us know in advance. We do not have a lift to upper levels (approx. 40 steps to the Circle). If you cannot use stairs, please get in touch.

Please let us know in advance if you need seating, or any additional support. Hearing Loops are not available in the auditorium.

E-cigarettes and vapes are not permitted, please see our FAQs.

A a step-free accessible toilet is available house-left in the auditorium stalls area. A RADAR key is required, or staff will provide access to if needed. Other toilets are throughout the venue.

There aren’t any lowered areas at our bars, unfortunately, but the bars in the auditorium are close to the accessible platform and our bar staff will be happy to assist you.

Please let staff know if you need assistance with cloakroom facilities when you arrive.

We have a medics room, and if you require any assistance or a private area at any point, please speak to a member of staff. Any particular requirements can of course be asked in advance and in confidence. Just get in touch.

Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, please get in touch in advance.

If there is merchandise for sale, you’ll find it in the main foyer near the entrance.

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.