Accessibility

Please purchase your ticket from an official outlet, then call us between 10am - 5pm, Monday to Friday on +44 (0)141 418 3000 or email us to advise your personal assistant and access requirements.

Please bring your booking confirmation to the show.

You can also contact us through Next Generation Text Service by 18002 +44 (0)141 418 3000.

If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation. 

So you know, proof of eligibility will be required. 

Alternatively, if you have an Access Card please provide your full name and the card number. 

Our full Essential Companion Policy can be found here.

Our box office is in the entrance foyer, from street level. Unfortunately, we do not now have a lowered counter but we do have a mic and induction loop.

Please bring all your booking information with you.

Just visit Venue info for all travel details and accessible options for getting to us. 

Drop-off and collection points are available for visitors as required. 

These are available when you book, but they’re limited on a first come, first served basis and in stalls.

We understand that you want to be with your friends, but due to space limitations, we may only be able to allow you and your companion into an accessible area and cannot always guarantee seated options.

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)141 418 3000.

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.

*We recommend bringing hearing protection for your dog please. 

The pavement is flush to the building at the main entrance on Eglinton Street, depending on your access requirements, please just speak to any of our venue staff at the front doors when you arrive, who'll be happy to direct you.

O2 Academy Glasgow has a viewing area in the auditorium accessible via a ramp for wheelchair users or anyone who requires assistance. We can accommodate five wheelchairs and stools.

Bench seating is available either side of the viewing area, please do contact us in advance of coming to a show should you require a reservation.

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

There’s an accessible toilet to the rear of the auditorium which staff will provide access to if needed. Other toilets are available in the same area.

The ‘Island Bar’ in the auditorium, next to the viewing area, has a split hatch of accessible height, our staff will be happy to assist you.  

Please let any staff members know if you need assistance for our cloakroom when you arrive and they will be happy to help you.

We have a medics room at the front of the venue if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence, in advance. Just get in touch.

Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.

If there is merchandise for sale, you’ll find it inside the auditorium.

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.