We strive to make all our shows at O2 Academy Glasgow accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. Our venue was built in the early1900s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.
With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking.
You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only.
Please purchase your ticket from an official outlet, then call us between 12pm and 4pm, Monday to Saturday on +44 (0)141 418 3000 or email us to advise your personal assistant and access requirements.
Please bring your booking confirmation to the show.
You can also contact us through Next Generation Text Service by 18002 +44 (0)141 418 3000.
If you need a ticket for a companion or personal assistant, please just let us know when you book. We offer one companion ticket, free of charge, to provide support you need and additional assistance in the event of an emergency evacuation.
So you know, proof of eligibility will be required.
Alternatively, if you have an Access Card please provide your full name and the card number.
Our full Essential Companion Policy can be found here.
Our box office is in the entrance foyer, from street level. Unfortunately, we do not now have a lowered counter but we do have a mic and induction loop.
Please bring all your booking information with you.
Just visit Venue Info for all travel details and accessible options for getting to us.
These are available when you book, but they’re limited on a first come, first served basis.
We understand that you want to be with your friends, but due to space limitations, we many are only able to allow you and your companion into an accessible area and cannot always guarantee seated options.
Blind or vision impaired visitors
If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)141 418 3000.
Guide and assistance dogs
Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.
We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.
*We recommend bringing hearing protection for your dog please.
The pavement is flush to the building at the main entrance on Eglinton Street, depending on your access requirements, plesae just speak to any of our venue staff at the front doors when you arrive, who'll be happy to direct you.
O2 Academy Glasgow has a viewing area in the auditorium accessible via a ramp for wheelchair users or anyone who requires assistance. We can accommodate five wheelchairs and stools.
Bench seating is available either side of the viewing area, please do contact us in advance of coming to a show should you require a reservation.
Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.
There’s an accessible toilet to the rear of the auditorium which staff will provide access to if needed. Other toilets are available in the same area.
The ‘Island Bar’ in the auditorium, next to the viewing area, has a split hatch of accessible height, our staff will be happy to assist you.
Please let any staff members know if you need assistance for our cloakroom when you arrive and they will be happy to help you.
Medical room and emergencies
We have a medics room at the front of the venue if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence, in advance. Just get in touch.
Customers with medical requirements
Should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch.
If there is merchandise for sale, you’ll find it inside the auditorium.
Strobe lighting and special effects
Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.