O2 Academy Venue app FAQs | Academy Music Group

The O2 Academy Venues App is your go-to app to stay connected with your favourite O2 Academy venue. Discover new events, enter exclusive prize draws, and keep all of your tickets in one handy app. Live music couldn’t be easier.  

The O2 Academy Venues App is available to download for iOS and Android.

Your Ticketmaster wallet stores your tickets and allows you to gain access to the event. Your app profile keeps track of your favourite artists and genres, so that you only receive updates and information that’s important to you.

By having your ticket stored safely in the app, you won’t have to worry about printing tickets or digging through your emails, getting you into the venue quicker. Tickets also stored in-app are protected against fraud and scams, helping to make sure that real fans get through the door.

Push notifications help us keep you in the loop. By enabling push notifications, it means we can notify you of any changes or important reminders, whilst also keeping you up-to-date on any relevant new events that we think you’ll love.

Sharing your location allows us to send you exclusive offers and content as soon as you walk through the door. It also helps us to keep information relevant to you, so that you only receive information important to you.

Scroll to the bottom of the homepage and tap “Edit my interests”. Alternatively, tap “More”, and tap “Edit my interests”.

Tap on the “More” tab, and go to “Your content”. Your favourites and schedule will all be stored under here.

Locate the “More” tab, and tap “Change my region”. You will be able to change to your most interested venue region here.

Yes, the app is designed to work with standard accessibility features on iOS and Android, including screen readers. Please get in touch if you experience any issues.

Your ticket is stored on the “Tickets” section of the app. Simply select where you booked your tickets and log in using the email address you purchased your tickets with.

If you purchased your ticket with Ticketmaster, you can select “Ticketmaster” and log in using your Ticketmaster account details. If you booked through SeeTickets or Gigantic, select “Other tickets”. Your tickets will be moved to a Ticketmaster wallet linked to the email address you purchased with. 

If you do not have an existing Ticketmaster account, you can register using the email you booked with, and your tickets will be added to your account.

Your tickets will usually appear around 30 days before the day of the event. For some events, as an added security measure, your tickets will not be available until between three and five days before an event. 

Make sure your device and app are both up to date and running the latest version to avoid any technical issues.

Yes, access to the venue requires all members of your group to have their own ticket, so make sure you transfer these before arriving at the venue.

To transfer a ticket, navigate to “Tickets” and log in. Select the event that you are attending and tap the “Transfer” button under the ticket, then simply fill in the recipient details and tap confirm.

Selling your tickets means that no-one misses out. Tap “Sell” on your ticket and follow the prompts to list your through Ticketmaster’s protected resale platform.

Check that both your app and device are both updated to the most recent version, and make sure you have successfully logged into the “Tickets” tab on the O2 Academy Venues App.

If you have not received your tickets by the day before the show, get in touch with whoever you purchased the ticket from. Select your ticket provider below to find out more information.

Ticketmaster Fan Support

See Tickets Support Centre

Gigantic Help Centre

Open the O2 Academy Venues app and navigate to “My tickets” and then to “Other tickets”. 

Log in or create a new account using the same email address you used to purchase your tickets (SeeTickets or Gigantic). Once your account is created, your tickets will appear in the app.

Yes, open the ticket in your O2 Academy Venues app and you will find a prompt to add your ticket to your mobile wallet. When this has been added, you can use your ticket as you would any contactless card.

Your tickets will be saved in the app and can be scanned offline at the venue, so make sure that you have them ready to go before you arrive.

We strongly recommend making sure your device is fully charged ahead of arrival. If your phone dies, talk to a member of staff outside who can direct you to the box office. Please ensure you have a photographic ID and proof of purchase.

Please get in touch to log any reports of errors. To help us look into your issue, please attach a screenshot or video.

Please get in touch to report any bugs. To help us look into your issue, please attach a screenshot or video.

We're always looking for ways to improve. If you have a feature suggestion, get in touch and let us know.