How can we help in Shepherd's Bush?
If you have a question, please check our FAQs.
We’ll answer any queries by email if you need help and support Monday – Friday 11pm-5pm.
Box office and ticketing service
Ticketmaster is our official booking partner, selling tickets for all Academy Music Group venues in the UK.
Our terms and conditions of entry are here.
Box office times
If you're picking up tickets for a show that you're attending, please only come to the Box Office from 4pm on the day of the event.
Access and disability provision
Full details are on our Access page.
If you can't find what you're looking for, please email us.
If you’ve lost something, we’ll hang on to it for seven days.
Just let us know what’s gone missing, when, and where you lost it and contact us – if we find it, we’ll let you know.
Your input counts, so if you’ve got a comment, a suggestion or any kind of issue, let us know.
Leave a review
We really appreciate you taking the time to share your experience with us. Please do leave a review right here.
For all hire enquiries, including corporate, location or private events, please click here or contact us.
Work for us
Click here to peruse our full-time career opportunities.
We’re always after top-drawer, casual bar, cloakroom and box office staff to street team members to help run a great venue.
Find out more and apply on our careers page.
Call +44 (0)20 7787 3128 or email us (media enquiries only).
Visit our online Press Office to find the latest press releases and images.
Filming location and photography enquiries
Call +44 (0)20 7787 3128 or email us.
We are proud to support Teenage Cancer Trust.