How can we help in Shepherd's Bush?

Contact Us

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General enquiries

Call +44 (0)20 8354 3300 from 10am to 6pm, Monday to Friday, or email us

Box office and ticketing service

TicketWeb is our official booking partner, selling tickets for all Academy Music Group venues in the UK.

You can book online or call them on 0844 477 2000 (Calls cost 7p per minute, plus your network charge).

You can also book in person and there’s no booking fees if you pay with cash.

Box office times:

West: O2 Shepherd’s Bush Empire: From 4pm on show days only

South: O2 Academy Brixton: Two hours before the doors open on show days only

North: O2 Academy Islington: 12 noon to 4pm, Monday-Saturday

Opening times will be different on bank holidays, so do check.

Lost Property

If you’ve lost something, we’ll hang on to it for seven days.

Just let us know what’s gone missing, when, and where you lost, using the form below – if we find it, we’ll let you know.


Your input counts, so if you’ve got a comment, a suggestion or any kind of issue, let us know using the form below: