How can we help in Shepherd's Bush?

Contact Us

Your query might be answered elsewhere on the site. Try our FAQs first.

General enquiries

Call +44 (0)20 8354 3300 from 10.30am to 5.30pm, Monday to Friday, or email us

Box office and ticketing service

Ticketmaster is our official booking partner, selling tickets for all Academy Music Group venues in the UK.

You can book online or call them on 0844 477 2000 (Calls cost 7p per minute, plus your network charge).

You can also book in person at the venue box office.

Our terms and conditions of entry are here.

Christmas box office opening times:

Just so you know, our box office will be open from 5.30pm-8.30pm on 23 December, and also on 27,28,29,30 December. 

Box office times:

North: O2 Forum Kentish Town: 90 minutes before the doors open on show days only.

North: O2 Academy Islington: 12 noon to 2pm, Monday-Saturday.

West: O2 Shepherd’s Bush Empire: From 4pm on show days only.

South: O2 Academy Brixton: Two hours before the doors open on show days only.

Opening times will be different on bank holidays, so do check. 

Access and disability provision

Full details are on our Access page.

If you can't find what you're looking for, please call +44 (0) 20 8354 3300 or email us.

Hire us

For all hire enquiries, including corporate, location or private events, please click here or contact us.  

Work for us

Click here to peruse our full-time career opportunities. 

We’re always after top-drawer, casual bar, cloakroom and box office staff to street team members to help run a great venue. 

Find out more and apply on our careers page


We are proud to support Teenage Cancer Trust

Press office

Call +44 (0)20 7787 3128 / 3149 or email us.

Visit our online Press Office to find the latest press releases and images. 

Lost Property

If you’ve lost something, we’ll hang on to it for seven days.

Just let us know what’s gone missing, when, and where you lost, using our contact form – if we find it, we’ll let you know.


Your input counts, so if you’ve got a comment, a suggestion or any kind of issue, let us know.