FAQs - Vaccine Certification Scheme - Scotland

We can't tell you how good it is to be back. But we do have to tell you that 'back' is going to be a bit different.

1. Do I have to show proof of vaccination on entry?

Yes. Mandatory proof of vaccination will be required for entry. 

The Scottish Government has introduced the Coronavirus vaccine certification scheme for a range of venues and events, as of 5am on Friday 01 October 2021 onwards, and until further notice.

Under 18s, those who can’t be vaccinated for medical reasons and participants in vaccination trials are currently exempt from Scotland’s vaccination certification scheme. Please refer to Question 6 for more information. 

Full details - up to date as of Tuesday 28 September 2021 - can be found here

A negative COVID-19 test result cannot be accepted as an alternative to evidence of vaccination.

2. How do I show proof of of vaccination?

You will need to demonstrate your vaccination status via the NHS Scotland COVID Status App on your mobile device or by using the paper certificate issued by the NHS. 

You can download the NHS Scotland COVID Status App on the App Store or Google Play

Please visit NHS Inform to obtain a paper certificate, or a downloadable PDF version of your vaccination status in Scotland. 

The QR code on your mobile device or unique paper version must be presented on entry.

A negative COVID-19 test result cannot be accepted as an alternative to evidence of vaccination.

Please refer to Question 5 if you are visiting from outside of Scotland.

3. I don’t have a smartphone what should I do?

A paper certificate, or a downloadable PDF version of your vaccination status in Scotland is available, please visit NHS Inform to find out more. 

Please refer to Question 5 if you are visiting from outside of Scotland.

4. How will you check vaccination status?

The latest Scottish Government guidance states that businesses and event organisers can check visitor vaccination status by using either the NHS Scotland COVID Check app, or visually inspecting your status on your mobile device or your paper certificate. 

The app does not store or transmit any personal data during the process.

5. I’m travelling from England/Wales/Northern Ireland/international?
We will accept the following official proof of vaccination status from visitors outside of Scotland from the country where you were vaccinated: 
 
• Those vaccinated in England can access their NHS COVID Pass through the NHS website or via the NHS App or by using a paper certificate. You can request a COVID Pass letter online here or by calling NHS 119.
 
• Those vaccinated in Wales, can access their NHS COVID Pass through the Welsh Government website or request a paper COVID Pass by calling 0300 303 5667. 
 
• Those vaccinated in Northern Ireland can apply for a COVID certificate here or use the COVIDCert NI Mobile App.
 
We will also accept an EU Digital COVID certificate as proof of double vaccination status and other officially recognised certificates from other international destinations. Please check before you travel. 
 
A negative COVID-19 test result cannot be accepted as an alternative to evidence of vaccination.
6. I’m under 18, or can’t be vaccinated for medical reasons or can’t be vaccinated because I’m participating in a vaccination trial - what do I do?
Under 18s are currently exempt from Scotland’s vaccination certification scheme. 
 
The same applies to: 
 
• participants in vaccine trials
• people who cannot be vaccinated for medical reasons 
 
The Scottish Government has published official guidance for the above exemptions here
7. Do I have to wear a face covering?

Yes. Government guidance and the law is that you’ll need to cover your face at all times in indoor communal areas (aside from when you are drinking). Our staff will be wearing face coverings as well. 

We know that some people cannot for health reasons, so if this applies to you, please request a Face Covering Exemption Card. It will help our team identify you as exempt. Remember, not all exemptions are visible, so please be understanding of others. 

8. I need to scan the Check In Scotland QR code?

We'll have QR codes for you to scan. If you’ve already downloaded it – and this is different to the NHS Scotland COVID Status App - please use the Check In Scotland App when you see the Check In Scotland QR code poster. 

You can download the Check In Scotland App from the Apple App Store and the Google Play Store.

You can also use the Check In Scotland online form by scanning the QR code with your mobile phone camera or, if you have one, a QR code scanning app.

Please check out when you leave. 

9. What happens if I have COVID-19 symptoms before or after visiting?

If you, or someone you live with display symptoms associated with COVID-19, then you shouldn’t attend. Please follow the advice on the NHS Inform website, stay home and self-isolate and get tested as quickly as possible. 

10. What happens if I can't attend?
Please contact your ticket agent directly - that’s your point of purchase – as soon as possible. 
 
If you bought your ticket through Ticketmaster, here’s how:
 
Ticketmaster – Contact 
 
Ticketmaster – FAQs 
 
Ticketmaster - Twitter CS
 
Ticketmaster - App
 
Download on the App Store or Google Play 
 
You can access help directly within the ‘My Account’ section of your Ticketmaster App by selecting your event, followed by ‘Need Help With This Order’.
 
 
 
Please remember, it’s important you do not attend if: 
 
• You believe you may be infected with COVID-19 
• Have experienced symptoms in the last 10 days 
• Been in close proximity to anyone who has experienced symptoms in the last 10 days 
• Have arrived in Scotland in the last 10 days from a country where quarantine restrictions apply. Please check here for testing and quarantine rules that apply to you.
• Have been instructed to self-isolate 
11. What are your opening times?

The door time will be on your ticket. Please arrive in good time, we’ll have extra COVID-19 checks in place for Scottish Government's Coronavirus vaccination certification scheme and our usual security measures too.

12. How do I get there?

Always check travel before you head out, you can find out everything you need to know about local transport links and the easiest way to get to us on our Venue Info page.

13. What happens when I arrive?

Our team has been hard at work to provide the best possible audience experience. It’s important you help us to help you by planning ahead and arriving on time so we can ensure the smoothest possible entry. It might be a little different to what you’re used to, but our team will be on hand to help you navigate the way.

14. Will I need to queue?

Probably! We’ll have made some changes to allow for the Scottish Government's Coronavirus vaccination scheme and security checks, but our team will show you the way.

Please have your tickets and vaccination status ready before you arrive.

Your patience and understand goes a long way with our staff.

15. I have an accessibility booking query, how do I get in touch?

Please contact us by email and we’ll do our best to help. Just tell us, which show or event you have tickets for, where and how you booked, and we’ll get right back to you.
 

16. What if I’m late?

Try not to be as we really don’t want to slow anyone down. You may be refused entry if the performance has already started.

17. Can I bring a bag and is there a cloakroom?

Our cloakroom service is limited so please travel light. 

We’ll only allow bags no bigger than 30cm x 21cm - that’s roughly the size of a piece of A4 paper - so if you have to, bring just what you really need.

Large bags cannot be accommodated, so ticket holders will be refused entry, sorry.

Our usual security measures are still in place, so we may also ask to do a bag check on arrival.

18. Do I pay with cash or card?

We prefer contactless or card payment only right now.

19. Will hand sanitiser be available?

Yes, you’ll find sanitiser stations throughout, so please help yourself.

20. How is your venue cleaned?

We have enhanced procedures in place for cleaning all public areas, as well as backstage to front of house throughout the day and between every show, and our toilets are regularly cleaned and sanitised throughout performances.

21. Have you planned your journey?

Before you travel, please check all transport routes for the latest information, services and timetables. Plan ahead and know how you’re going to get home.

22. I can’t find the answer to my question. How do I get in touch?

We’re here to help, just get in touch.

If your query is regarding tickets, please contact your ticket agent directly - that’s your point of purchase – as soon as possible. 

 
If you bought your ticket through Ticketmaster, here’s how:
 
Ticketmaster – Contact 
 
Ticketmaster – FAQs 
 
Ticketmaster - Twitter CS
 
Ticketmaster - App
 
Download on the App Store or Google Play 
 
You can access help directly within the ‘My Account’ section of your Ticketmaster App by selecting your event, followed by ‘Need Help With This Order’.