Access

We strive to make all our shows at O2 Academy Edinburgh accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just email us or call if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking. 

You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only. 

Booking Tickets

Access tickets and companion passes are booked through Ticketmaster.

Please bring your booking confirmation to the show.

You can also contact us through Next Generation Text Service by 18002 +44 (0)131 477 3500.

Companion ticket

So you know, proof of eligibility will be required.

Alternatively, if you have an Access Card, please provide your full name and the card number.

Our full Essential Companion Policy can be found here.

Box office

Our box office doesn’t have a lowered counter, so we kindly ask that you speak to our staff upon arrival who will happily assist you. Please bring all your booking information with you.

Getting here

Just visit Venue Info for all travel details and accessible options for getting to us.

Wheelchair spaces

These are available when you book, but they’re limited on a first come, first served basis.

Viewing area 

We understand that you want to be with your friends, but due to space limitations, we many are only able to allow you and your companion into an accessible area and cannot always guarantee seated options.

Blind or vision impaired visitors

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0)131 477 3500.

Guide and assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

We can discuss suitable locations where your dog can stay throughout the show. Alternatively, if you would like your dog to be looked after, we'll arrange for someone to meet you at the entrance and guide you to your seat. Dogs will be looked after throughout the event in a quiet location with somewhere to lay with a bowl of water.

*We recommend bringing hearing protection for your dog please.

Your visit

If you need assistance, let us know in advance and someone will meet you at the front doors of O2 Academy Edinburgh. The pavement is flush to the building at the main entrance on New Market Road, just ask a member of our front of house staff to show you the way. We’d recommend arriving about 15 minutes before doors open, just to make things easier.

With any other access requirements, please let us know in advance and if you require a seat, our staff will assist, please get in touch.

Auditorium

Wheelchair users will be directed to an area in the auditorium. Our viewing platform is located towards the rear of the main hall, with additional seats for ambulant customers in the balcony area, accessed via approximately 14 steps, we do not have a lift.

Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.

Toilets

There’s an accessible toilet to the rear of the auditorium. Other toilets are available in the same area.

Bar service

The bars in our auditorium and balcony do not have lowered counters, however our friendly stewards and bar staff will be more than happy to assist with refreshment purchases.

Cloakroom

Please let any staff members know if you need assistance for our cloakroom when you arrive, and they will be happy to assist you.

Medical room and emergencies 

We have a medics room at the front of the venue if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence, in advance. Just get in touch.

Customers with medical requirements 

Food or drink is not permitted, but should you need to bring food or drink to manage a medical condition, or bring medicines or medical equipment with you, just get in touch in advance by email or call + 44 () 131 477 3500.

Merchandise

If there is merchandise for sale, you’ll find it inside the auditorium.

Strobe lighting and special effects 

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Have we got it all covered?

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.

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