We strive to make all our shows at O2 Academy Brixton accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. Our venue was built in the early 1900s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.
We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.
With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking.
You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only.
To book tickets by phone, call us between 10am and 3pm, Monday to Friday, on +44 (0) 20 7787 3129 or email us.
Please bring your booking confirmation to the show.
You can also contact us through Next Generation Text Service by 18002 (+44) (0)20 7787 3129.
Just so you know, our office will be closed for the festive period from Friday 21 December and reopen on Monday 07 January. During this time, we can of course be contacted by email.
If you need a ticket for a companion, carer or personal assistant, please let us know when you book.
Our box office doesn’t have a lowered counter, but it does have a mic, speaker and induction-loop system and our staff will happily assist you.
Just visit Venue Info for all travel details and accessible options for getting to us.
In addition, our transportation partner Uber has a wheelchair accessible and mobility options in the app. Find out more at t.uber.com/uber.access
These are available when you book, but they’re limited on a first come, first served basis.
Blind or vision impaired visitors
If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0) 20 7787 3129.
Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.
If you need assistance or ramp access, let us know in advance and someone will meet you at the front of the venue. We’d recommend arriving about 15 minutes before doors open, just to make things easier.
Our ramp is to the left-hand side of the main doors, which also leads to the box office. It’s quite steep, but front-of-house staff will always be on hand to assist entry and exit.
Once you’re in, there are no further levels and there’s an accessible platform to the left of the stalls area with a very good view of the stage.
Just so you know, e-cigarettes and vapes are not permitted, please see our FAQs for details.
On ground level, the Ra Bar at the back of the auditorium has an accessible toilet controlled by a RADAR key which staff will provide access to if needed. Other toilets are available in the same area.
There aren’t any lowered areas at our bars, unfortunately, but there is a bar in the auditorium that’s very close to the accessible platform and our bar staff will be happy to assist you.
Please let any staff member know if you need assistance for our cloakroom when you arrive and they will be happy to help you, our two cloakrooms are on the upper level.
Medical room and emergencies
We have a medics room in the foyer (ground level), if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in advance. Just get in touch.
If there is merchandise for sale, you’ll find it in the main foyer near the entrance.
Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.
Have we got it all covered?
Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.