Access

We strive to make all our shows at O2 ABC Glasgow accessible to everyone and we work with Attitude Is Everything and Nimbus Disability to make sure things keep improving. Our venue was built in the late 1800s, so there are challenges, but together we can identify issues and come up with practical solutions. Your feedback is always welcome and we’ll do our best to be as flexible as possible to meet your needs.

We also accept the Access Card. It’s not compulsory, but it means you won’t have to provide repeat details every time you book, and lets us know about any support or facilities you’ll need when you visit.

If you don’t have one, you can complete one of our booking forms, just download it here, or email us or call if you’d like us to send one by post.

With your say-so, we can add your access requirements to our internal database - for up to three years - and that way we’ll know what they are without you having to repeat them when you book with us again. Just fill it in and send it back with the supporting documents within seven days of your booking. 

You have our absolute guarantee the information you supply is confidential and for the purpose it’s provided only. 

Important Notice 

 

We’re so sorry to inform you that our lift is temporarily out of order. 

Operating over four floors, our custom-built lift currently has a mechanical fault at ground level and requires a full replacement.

Please can we ask that any customers with access requirements contact us in advance before booking tickets. 

Apologies for any inconvenience this may cause. 

Booking Tickets

Please purchase your ticket from an official outlet, please note the above if you require lift facilities, then call us between 12pm and 4pm, Monday to Saturday on +44 (0) 141 332 2232 or email us to advise your personal assistant and access requirements. 

Please bring your booking confirmation to the show.

You can also contact us through Next Generation Text Service by 18002 +44 (0) 141 332 2232.

Companion ticket

If you need a ticket for a companion, carer or personal assistant, please get in touch when you have booked your ticket.  

Box office

Our box office is situated in the entrance foyer, at street level. We have counters of accessible height, but unfortunately, no induction loop or mic. 

Please bring all your booking information with you. 

Getting here

Just visit our Venue Info page that has useful travel details and accessible options for getting to us. 

Wheelchair spaces

These are available when you book, but they’re limited on a first come, first served basis. We're sorry but lift access to the auditorium is currently out of service as you'll read above.

Blind or vision impaired visitors

If you need braille or large print material, please let us know in advance by contacting us by email or call +44 (0) 141 332 2232.

Assistance dogs

Guide and hearing assistance dogs are welcome, just be sure to let us know when you book.

Your visit

The pavement is flush to the building at the main entrance on Sauchiehall Street where venue staff can direct and assist you as necessary. 

We have two venues so please show your tickets upon arrival. 

Auditorium

O2 ABC Glasgow has a viewing area in the auditorium. 

We’re so sorry to inform you that our lift is temporarily out of order. Please can we ask that any customers with access requirements contact us in advance before booking tickets. Apologies for any inconvenience this may cause. 

A seated area is also available on the second floor and via the same route and our staff will be happy to escort you. 

Our smaller venue, O2 ABC2 Glasgow is also accessible by a number of stairs as our lift is currently out of order. As this is a smaller auditorium, we do not, unfortunately, have a raised area, but staff will assist and direct you upon arrival and be on hand to answer any questions you may have.

Just so you know, e-cigarettes and vapes are permitted and patrons are reminded to be considerate and respectful to others, please see our FAQs for details.

Toilets 

There’s an accessible toilet controlled by a RADAR key in each auditorium which staff will provide access to if needed. One at the rear of O2 ABC Glasgow and at the front of the room in O2 ABC2 Glasgow. Other toilets are available in the same areas.

Bar service

Both venues have lowered areas at our bars within the auditoriums, our bar staff will be happy to assist you.  

Cloakroom

Please just ask any staff members know if you need assistance for our cloakroom when you arrive and they will be happy to help you. 

Medical room and emergencies 

We have a medics room near our foyer on ground level, if you require any assistance or a private area at any point, please just speak to a member of our staff. Any particular requirements can of course be asked in confidence, in advance. Just get in touch.

Merchandise

If there is merchandise for sale, you’ll usually find it inside the auditorium, but just ask our staff. 

Strobe lighting

Most shows and events now use strobe lighting and smoke effects, but we’ll make sure there are signs up to let you know and you can also ask when you arrive. If this is an issue, please do let one of our team know, before or during an event.

Have we got it all covered?

Hopefully, but if we’ve missed anything, do try our FAQs or just get in touch.
 

Go back to homepage